Terms and conditions are a requirement for any website. They are the rules that we expect our customers to follow when using our websites. Now, unless they are in breach of consumer protection laws they make a legally binding document. But how many people actually read them?
I have to admit, I am one of those who reads every word to make sure…. (Cough, Splutter). I couldn’t even say that without choking. I don’t really read all the terms and conditions. I usually scan through just in case there is something hidden in there that says “We will take your credit card details and sell them to Mr Dodgy”.
But who can blame consumers for not reading them. Some are absolutely ridiculous.
Take PayPal for example. Their T&Cs have over 36,000 words for us to read through and accept. Is this not a little excessive? Shakespeare’s play Hamlet, which was his longest play, had just over 30,000 words. Which would you rather read? Well actually, I wouldn’t read any but it begs the question. Which other websites have an encyclopaedia of T&Cs.
A List of lengthy T&Cs
- Amazon – 5,212
- Apple iCloud – 10,724
- iTunes – 19,972
- Amazon Kindle – 7,115
- Sony – 7,000+
- Next – 25,428
Website owners should start to think about making these T&Cs a little easier to understand. It is ridiculous to make consumers read through all this rubbish before signing up to use a service. Who knows what you’re actually agreeing to? All we need is a summary of key points and an organised way of finding the finer details.
Perhaps a little common sense should be used.